1. Introduction
At UrbanBliss, we take your privacy seriously. This policy explains, in plain language, what information we collect, why we collect it, and how we keep it safe when you visit urbanbliss.store or place an order with us.
2. Information We Collect
When you shop with us or reach out, we may collect:
- Your name, shipping address, and billing address
- Your email address
- Order and payment details (processed securely — see below)
- Basic technical information such as your browser type, device, and how you use our site
We only ask for what we genuinely need to process your order and improve your experience.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, shipping updates, and support replies
- Respond to your questions and requests
- Improve our products, website, and service
- Send occasional offers or updates — but only if you've chosen to receive them
4. Payment Security
All payments are handled through trusted, encrypted third-party payment processors. We do not store your full card details on our servers. Your payment information stays between you and the secure payment provider.
5. Sharing Your Information
We are not in the business of selling your data — ever. We only share information with trusted partners who help us run the store, such as our payment processors and shipping carriers, and only as much as they need to do their job. We may also share information if the law requires it.
6. Cookies
Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can adjust or disable cookies in your browser settings at any time, though some features may not work as smoothly without them.
7. Your Rights
You have the right to:
- Ask what personal information we hold about you
- Request corrections to any inaccurate details
- Ask us to delete your information, where the law allows
- Opt out of marketing emails at any time
To make any of these requests, just email us at support@urbanbliss.store.
8. Data Retention
We keep your information only for as long as we need it to fulfill your orders, meet legal obligations, and provide support. After that, it's securely removed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with a new effective date.
10. Contact Us
Questions about your privacy or this policy? We're always happy to explain.
Email: support@urbanbliss.store
Address: 3230 E Blue Ridge Way, Gilbert, AZ 85298, United States